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Privacy Notice

Aramark Correctional Services, LLC (“iCare”, “we”, “our”, or “us”) respects and is committed to protecting your privacy. This Privacy Notice lets you know how and for what purposes we are collecting, processing, and using your Personal Information (as defined herein). We pledge that we will take reasonable steps to ensure that your Personal Information and Usage Information (as defined herein) will only be used in ways that comply with this Privacy Notice.

This Privacy Notice applies to any web page, mobile application, email list, onsite data collection, generic information, and Personal Information collected and/or owned by us, including but not limited to our website located at and all of our websites for each facility where you purchase an iCare gift (the “Sites”). This Privacy Notice is in effect no matter the method of collection, including collection through any online features, products, services, and/or programs we offer, including our Sites and any mobile application (collectively, the “Web Properties”). This Privacy Notice only applies to iCare’s Web Properties, and not any websites of our affiliates, including the privacy practices of Aramark and its other businesses.

We will treat any offline collection, uses, and disclosures of your Personal Information consistently with our online privacy practices set forth in this Privacy Notice. This Privacy Notice is not applicable to any web page, mobile application, social media site, generic information, or Personal Information collected and/or owned by any entity other than us. Your use of the Web Properties is also governed by our Terms and Conditions located at and our FAQs located at

Click on one of the links below to go to the listed section:

  1. What types of personal and non-personal information iCare collects.
  2. How iCare collects information.
  3. How iCare uses the information collected.
  4. With whom iCare may share or disclose personal and non-personal information.
  5. What types of security procedures are in place to protect information entered online and retention of your information.
  6. Our practices regarding children’s privacy.
  7. Our practices regarding links to other websites.
  8. Privacy related to European Union users.
  9. How users can access and edit the information provided.
  10. Your California privacy rights
  11. “Do Not Track” signals.
  12. Contact information.

1. Types of Information Collected

iCare and any third party that we hire for the purpose of administering, operating, hosting, configuring, designing, maintaining and providing internal support for our Web Properties may collect two types of information when you visit the Web Properties: Personal Information and Usage Information.

Personal Information:The types of information that we collect may include, among other things, the following categories of information (collectively, “Personal Information”):

  • contact information such as your name, company name, address, phone number and email address;
  • account information such as passwords and security questions and answers;
  • demographic information such as gender;
  • inmate information such as the name and number of the inmate/trustee that will receive the order);
  • banking information such as your bank account and credit card numbers, card expiration date, and billing address;
  • your preferences related to selections made for purchases; and
  • other information specific to you.


We do not collect any Personal Information from you when you visit our Web Properties unless you choose to provide such information to us. You can browse the Sites without telling us who you are or revealing any information about yourself. However, we will automatically collect Usage Information when you browse our Sites.

Usage Information: The types of usage information that we collect may contain generic information about you when you visit the Web Properties, which may include, among other things, the following categories of information (collectively, “Usage Information”):

  • device information such as Internet Protocol (or IP) address or device ID/UDID, protocol and sequence information;
  • browser information such as browser language and type;
  • domain name system requests;
  • browsing history information such as, time spent at a domain, time and date of your visit and number of clicks;
  • http headers, and operating system and fingerprinting data; and
  • aggregated information.


2. How Information Is Collected

We may collect Personal Information and Usage Information about you from the following sources:

  • the correspondence you and others send to us, including when you complete any online forms or send us an email;
  • information we receive from you through the Web Properties and as a result of your use of our services, including when you create a user account (“User Account”) to purchase a package for an inmate;
  • information about your transactions with, or services performed by, us, our affiliates or nonaffiliated third parties;
  • information we receive from your computer or mobile device;
  • information we receive from our affiliates, partners or service providers; and
  • information we receive from other sources, as permitted by applicable laws, rules and regulations.

iCare occasionally sends offers or notices to certain users by email and collects survey information from time to time about new opportunities, programs, events or other activities. You can always choose not to receive such emails by (1) simply not checking the box indicating your permission to have such emails sent, (2) not participating in such online surveys, or (3) utilizing the “unsubscribe” button at the bottom of email communications. We will make every effort to process your request promptly, but please note that you may receive additional contacts before your request takes effect. We regret any inconvenience this may cause.

We may collect Usage Information from you in the following ways:

      Cookies: From time to time, we may use “cookies” to keep track of your visit and your use of the Web Properties and to improve your experience on the Web Properties. A cookie is a small piece of data that your browser stores on your computer’s or device’s hard drive and is used to collect information, such as identifying those areas of the Web Properties that you have visited in the past in order to enhance your next visit to the Web Properties. You can choose whether to accept cookies by changing the settings of your browser, but some functionality of the Web Properties may be impaired or not function as intended if you choose not to accept cookies. Each browser is a little different, so look at your Help menu to learn the correct way to modify your cookies. Cookies can be deleted by you, at any time, and will not collect any information when you are not accessing the Web Properties. By using our Web Properties, you consent to our use of cookies.

      Google Analytics: We may use third party analytics services, such as Google Analytics, in connection with the Web Properties. Such third party services may use cookies and similar technologies to collect and analyze information about use and to report on activities and trends. Such services may also collect information regarding the use of other websites, applications, and online resources. For more information about Google Analytics, please go to You may download the Google Analytics opt out browser add-on at

      Web Beacons: Some of our web pages and electronic communications may contain images, which may or may not be visible to you, known as Web Beacons (sometimes referred to as “clear gifs”). Web Beacons collect only limited information that includes a cookie number; time and date of a page view; and a description of the page on which the Web Beacon resides. These Web Beacons do not carry any Personal Information and are only used to track usage of the Web Properties and activities associated with the Web Properties.

      Unique Identifier: We may assign you a unique internal identifier to help keep track of your future visits. We may use this information to gather aggregate demographic information about our visitors, and we may use it to personalize the information that you see on the Web Properties and some of the electronic communications you receive from us. We keep this information for our internal use.

3. Use of Collected Information

Information collected by us may be used for the following primary purposes:

  • To provide products and services to you or any affiliate or third party who is obtaining services on your behalf or in connection with a transaction involving you.
  • To improve our products and services.
  • To personalize your experience on the Web Properties.
  • To communicate with you and to inform you about our products and services.
  • To help protect the safety and integrity of the Web Properties and our users.

4. When Information Is Disclosed and Shared

We might disclose Personal Information and/or Usage Information to law enforcement, government officials, or third parties (including iCare clients at whose facilities inmates can receive iCare products and services) when required by law or in the good-faith belief that such disclosure is necessary:

  • To comply with legal processes and applicable law.
  • To enforce this Privacy Notice.
  • To take precautions against liability and respond to any claim that any information provided by you violates the rights of a third party.
  • To assist government enforcement agencies.
  • To protect our rights, property, or the safety or the rights, property, or personal safety of our visitors and the public, which includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction, and, if required by law, disclosing information to U.S. federal and state governmental agencies.
  • To investigate potential unauthorized access or misuse of the Web Properties.
  • To investigate or respond to claims in connection with an inmate’s dietary or religious food service needs and/or iCare goods and services received by an inmate at an iCare client facility.
  • To otherwise enforce or apply our Terms and Conditions, and other agreements.

We may transfer your Personal Information to third parties, including our hosting partners and other trusted third parties who assist us in operating the Web Properties and as necessary for our business purposes. The use of your information by a trusted business partner may be subject to that party’s own privacy policy. iCare employs third parties to perform certain business functions on its behalf. These functions may include, but are not limited to: (a) collecting Personal Information that you provide to us, such as credit card information; (b) processing and fulfilling product or service orders; (c) storing and analyzing data; (d) providing marketing assistance; and (e) processing and storing account and deposit information and generating records regarding iCare participants. None of these third parties may use any Personal Information collected for any purpose other than to carry out its business function on our behalf. iCare may also, from time to time, disclose aggregate or summary information to such third party service providers as stated below, but we do not otherwise share any information with our third party service providers.

We do not sell or rent Personal Information collected from visitors to the Web Properties. The information we collect is used to better serve the iCare users by making their online visits more enjoyable and effective. We may use the Personal Information provided for processing orders for products and/or services and shipping purposes. We may also use the Personal Information provided for communicating with you about your account activities and events and for marketing purposes (such as providing you with special offers and notifying you of new opportunities and programs), provided that you have not opted out of receiving such communications as explained in this Privacy Notice. We may use Usage Information and technical data and information that we or our third party agents collect for internal business and marketing purposes and to monitor our Sites’ security. We reserve the right to track and use aggregate information regarding the iCare user base (such as user demographics and usage trends) for various purposes to better enable us to make improvements to the Web Properties in order to meet our users’ preference. We may also share information with our analytics providers to help us understand your use of our services.

We reserve the right to transfer your Personal Information, as well as any information about or obtained from you, to third parties including buyers or service providers in connection with the merger, sale or other disposition of all or part of our business and/or assets, or in the event of our bankruptcy, reorganization, insolvency, receivership, or an assignment for the benefit of our creditors. You expressly agree and consent to the use and/or transfer of the foregoing information in connection with any of the above described proceedings. We cannot and will not be responsible for any breach of security by any third parties or for any actions of any third parties that receive any of the information that is disclosed to us.

We may disclose your Personal Information for any purpose disclosed by us when you provide the information. We may also disclosure your Personal Information with your permission or as directed by you.

5. Security, User Account and Data Retention

We protect the security of the Personal Information you provide online by using Secure Socket Layer (SSL) security software that encrypts such information. The security features are automatic. To be sure your connection is secure, you can look at the lower left-hand corner of your browser window and, depending on your browser, look for an unbroken key or closed padlock icon to indicate that the SSL is active and your information is secure or in your URL address bar it will show the color “green” behind the URL address to denote the presence of Secure Socket Layer (SSL) security software while on our Sites. Additionally, iCare employs industry standard firewall and anti-virus protection along with maintaining vendor security patches and host-based intrusion detection systems.

Although iCare has implemented measures designed to secure Personal Information collected on our Sites from accidental loss and from unauthorized access, use, alteration or disclosure, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your Personal Information for improper purposes, nor can we guarantee that the transmission of data over the Internet that includes your Personal Information, or information storage technology, will be 100% secure. You are ultimately responsible for protecting your username, password and User Account information from disclosure to third parties, and you are not permitted to circumvent the use of required encryption technologies. You agree to: (a) immediately notify us of any unauthorized use of your username, password and/or User Account, and/or any other breach of security; and (b) ensure that you log out from your User Account at the end of each session.

We will retain and use your Personal Information for as long as is needed for us to be able to provide our products and services to you, and as necessary to comply with our legal obligations, comply with our internal business practices and standards, resolve disputes, and enforce our agreements. For example, we may retain billing information as necessary to meet audit requirements. Our business partners and third-party service providers may have their own data retention policies.

6. Information from Children

The Web Properties are not intended or designed to attract children under the age of thirteen (13). You affirm that you are at least eighteen (18) years of age, or you are an emancipated minor, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Privacy Notice, and to abide by and comply with this Privacy Notice. In any case, by using the Web Properties, you affirm that you are over the age of thirteen (13), as THE WEB PROPERTIES ARE NOT INTENDED FOR CHILDREN UNDER THIRTEEN (13) WHO ARE UNACCOMPANIED BY THEIR PARENT(S) OR LEGAL GUARDIAN(S).

Parents and legal guardians should be aware that this Privacy Notice will govern our use of Personal Information, but also that information that is voluntarily given by children (or others) in email exchanges, bulletin boards, or the like, may be used by other parties to generate unsolicited communications. We encourage all parents and legal guardians to instruct their children in the safe and responsible use of their Personal Information while using the Internet.

7. Privacy Outside the Web Properties

The Web Properties may now or in the future contain various links to other websites. We are not and cannot be responsible for the privacy practices or the content of any of those websites. Other than under agreements with certain reputable organizations and companies, and except for third party service providers (as described in this Privacy Notice), we do not share any of the Personal Information that you provide to us with any of the websites to which the Web Properties link. Please check with those websites in order to determine their privacy policies and your rights under them.

We may use the services of third party service providers to process transactions on our behalf. By using our Web Properties, you grant us all necessary rights and consents under applicable laws to disclose to our third party service providers -- or allow those third party service providers to collect, use, retain and disclose to us -- any Personal Information for purposes of providing services to you, including data that we may collect directly from you using cookies or other similar means. Your use of the third party services is subject to each such service’s respective terms of use and privacy policy. We have no control over any such third party services, including those accessed through the Web Properties, and we do not endorse them. We may, at any time and in our sole discretion, terminate access of certain third party services to the Web Properties and may add additional or new third party services.

8. European Union Users

The Web Properties and our products are intended for individuals located in the United States, and your use of our products and services are governed by United States law. We are not targeting or marketing to international users. If you are using the Web Properties or our products or services from outside the United States, please be aware that your Personal Information and/or Usage Information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Web Properties or our products and services, you consent to your Personal Information and Usage Information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Privacy Notice.

We will only process your Personal Information when we have a legal basis to do so. When we do process your personal information, we will do so with your consent as set forth in this Privacy Notice, or because the processing is necessary for the performance of services or to provide products to you, to comply with our legal obligations, to pursue our legitimate interests, or to establish or defend a legal claim.

If applicable, you may have the following rights under some circumstances, as follows: (1) you may request information about what Personal Information we have about you; (2) you may request rectification, deletion, and limitation of the processing of your Personal Information as long as this is legally permissible and possible within the framework of an existing contractual relationship; (3) you have the right to transfer the Personal Information that you have provided to us on the basis of a consent or a contract; and (4) if you have given us consent for Personal Information processing, you can revoke it at any time in the same manner that you granted it. Please remember that the revocation of consent does not affect the legality of the processing done before you revoked your consent.

To exercise your rights (if applicable), please contact us by one of the methods set forth at the end of this Privacy Notice, and we will respond to your request in a prompt manner. We may not be able to accommodate your request in every situation, but if that is the case, we will let you know why. We may charge you an administrative fee for subsequent requests, as permitted by applicable law.

9. Choices with Your Personal Information, Opting Out and Accessing Information

Whether you submit any Personal Information to us is entirely up to you. You are under no obligation to provide any Personal Information to us. However, this information is essential for the provision and quality of some of the services that we offer to you, so we cannot provide you with certain services or provide you with access to certain features if you choose to withhold requested information, for example providing iCare packages that require your payment information.

You may choose to prevent us from disclosing or using your Personal Information under certain circumstances (“opt out”). You may opt out of any disclosure or use of your Personal Information for purposes that are incompatible with the purpose(s) for which it was originally collected or for which you subsequently gave authorization by notifying us by one of the methods at the end of this Privacy Notice, or by following the procedures set forth in an electronic communication from us, if applicable. Furthermore, even where your Personal Information is to be disclosed and used in accordance with the stated purposes in this Privacy Notice, you may elect to opt out of such disclosure to and use by a third party that is not acting as our agent. There are some uses from which you cannot opt out, such as to provide products, features or services that you have requested from us.

Please note that making such requests does not ensure complete or comprehensive removal of your content. For example, we may retain the information for our own internal records in accordance with the terms of this Privacy Notice.

Please contact us in the manner specified at the end of this Privacy Notice to access your Personal Information in our possession and correct inaccuracies of that information in our records. We ask individuals to identify themselves and the information requested to be accessed and amended before processing such requests, and we may decline to process requests in limited circumstances, as permitted by applicable laws, rules and regulations.

10. Your California Privacy Rights

Under California’s “Shine the Light” law, California residents who provide certain personally identifiable information in connection with obtaining products or services for personal, family, or household use are entitled to request and obtain from us (once per calendar year) information about the information that we shared (if any) with other businesses for their own direct marketing uses. If applicable, this information would include the categories of information and the names and addresses of those businesses with which we shared information for the immediately prior calendar year. To obtain this information, please send an email message to with “Request for California Privacy Information” in the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements, and only information on covered sharing will be included in our response.

California residents who use the Web Properties are also entitled to the following consumer rights notice: The Web Properties are owned and/or operated by iCare or one of our affiliated companies. Unless expressly stated, the Web Properties are provided without charge. If you have a question or complaint regarding the services or products provided through the Web Properties, please send an email to You may also contact us by writing to us at 2400 Market Street, Philadelphia, PA 19103, ATTN: Assistant General Counsel – Data Privacy, or by calling us at (215) 238-3000. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

11. “Do Not Track” Signals

Because we may collect your Personal Information from time to time for our own use, we are required to disclose how we respond to “Do Not Track” requests, signals and other similar mechanisms. Note that your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services that you visit. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit

12. Your Consent to This Privacy Notice and Contact Information

By accessing and using the Web Properties, you consent to the collection and use of your information (including Personal Information) by us as specified above or as we otherwise see fit, in compliance with this Privacy Notice, unless you inform us otherwise by means of the procedure identified below. If we decide to change this Privacy Notice or some part of it, we will make an effort to post those changes on this web page so that you will always be able to understand what information we collect, how we use that information and under what circumstances we may disclose that information to others. Your use of the Web Properties following our publication of any amendment of this Privacy Notice will signify your assent to and acceptance of its revised terms for all previously collected information and information collected from you in the future. We may use comments, information or feedback that you may submit in any manner that we may choose without notice or compensation to you.

If you have questions or comments or would like to access your Personal Information or opt out of certain sharing, please let us know by sending your comments or requests to:

2400 Market Street
Philadelphia, PA 19103

Customer Service Email:

Phone: (215) 238-3000

Copyright © 2021.  Aramark.  All Rights Reserved.

Effective as of: March 1, 2021
Last updated: March 1, 2021

The iCare website is owned by Aramark Correctional Services, LLC, a Delaware limited company. These Terms and Conditions only apply to the iCare Sites and other iCare Web Properties.